Legal notice
Seller Information
Seller: Koyo Freeze Co., Ltd.
Representative: Tetsu Takahashi
Address: 19-9 Kōkadai, Kōchi City, Kōchi Prefecture 781-0811, Japan
Phone Number: +81 88-883-1492
Email Address: oceanleather@ko-yo-freeze.co.jp
Seller: Koyo Freeze Co., Ltd.
Representative: Tetsu Takahashi
Address: 19-9 Kōkadai, Kōchi City, Kōchi Prefecture 781-0811, Japan
Phone Number: +81 88-883-1492
Email Address: oceanleather@ko-yo-freeze.co.jp
Pricing Information
The sale price is the amount displayed (including tax). Additional shipping fees may apply.
The sale price is the amount displayed (including tax). Additional shipping fees may apply.
Other Charges
- Domestic Orders: For orders under ¥5,000, a shipping fee of ¥500 will be added.
Orders over ¥5,000 (tax included) will be shipped for free. - International Orders: Shipping will be done via EMS.
Payment Methods and Timing
We accept the following payment methods:
We accept the following payment methods:
- Credit Cards (VISA, Mastercard, Amex, JCB)
- Shop Pay
- Google Pay
- Bank Transfer (Please complete the transfer within 5 business days. The transfer fee is the customer’s responsibility.)
- Cash on Delivery
Delivery Time
For bank transfer orders, we will ship after confirming the payment.
For credit card, ShopPay, and Google Pay orders, we aim to ship as soon as possible after the order is placed (usually within 5 business days).
For cash on delivery orders, please pay the order total plus COD fees to the delivery person upon receipt.
For bank transfer orders, we will ship after confirming the payment.
For credit card, ShopPay, and Google Pay orders, we aim to ship as soon as possible after the order is placed (usually within 5 business days).
For cash on delivery orders, please pay the order total plus COD fees to the delivery person upon receipt.
- If payment is not received within 7 business days from the order date, the order will be automatically canceled. If you need an extension for the payment deadline, please contact us.
- If the ordered product is out of stock, we will notify you by email, cancel the order, and only ship items in stock.
Delivery Method
- Domestic orders will be shipped via Yamato Transport.
- International orders will be shipped via EMS.
Returns, Defective Products, and Cancellations
You may return or exchange items within 30 days of receiving the product.
If the product is defective or not as ordered, we will offer a return or exchange. Please check our refund policy before contacting us.
You may return or exchange items within 30 days of receiving the product.
If the product is defective or not as ordered, we will offer a return or exchange. Please check our refund policy before contacting us.
- Note: Since fish leather is a natural material, there may be individual variations. The product photos shown are examples, so please understand this.
Return Period
You may return items within 30 days of receiving the product.
You may return items within 30 days of receiving the product.
