About returns and exchanges
At Ocean Leather, we offer the option to return or exchange products you've purchased. Please contact us within 30 days of receiving the item through our customer service.
If the Size Doesn't Fit or Doesn't Match Your Expectations:
If you find that the size doesn't fit or the product doesn't match your expectations, please contact us within 30 days of receiving the item. Please note that return shipping costs for reasons related to customer preference will be the responsibility of the customer.
If There Is an Issue with the Product:
In the rare event that the item delivered to you is defective or different from what you ordered, we will promptly assist you with the return or exchange process. Please contact us within 30 days of receiving the item.
Conditions for Non-Return or Non-Exchange:
- If there are signs of usage, damage, or stains on the product when returning it.
- If there is a loss of accessories that came with the product during the return process.
- If the product page or a specific campaign states that returns are not accepted for the order.
