About repair and maintenance
Thank you for using Ocean Leather.
We would like to inform you about the repair and maintenance of products handled by this brand.
We hope that you will enjoy reading this manual for a long time.
We will repair or repair Ocean Leather products for a fee only if they are within the warranty period shown below. Please note that products with custom specifications may have a separate warranty period.
Prices vary depending on the type of repair, so please contact us if you are interested.
We will provide you with an approximate repair/repair fee, and if you agree with the details, please send the product to our store.
*Please note that we will not be able to accept repairs if the damage is severe and cannot be repaired.
1. Target products: All products of this brand
2. Warranty period The warranty period for applicable products is within one year for products whose unit price is 20,000 yen or less, and within 3 years for products whose price exceeds 20,000 yen.
3． Warranty Scope Even within the warranty period, the following damage will not be covered by the warranty. Even if repairs are performed, the warranty period will start from the date of original delivery of the product.
・Other cases that are deemed to deviate from the scope of common sense usage based on social conventions ・Repairs or modifications that are not arranged by our store ・Damage caused by illegal acts such as crimes
《About returns and exchanges》
If the product is damaged when you receive it, or if you receive a different product, we apologize for the inconvenience, but we will exchange the product, so please contact us to let us know.
